Support

Email info@grtwo.com. One inbox handles everything — general questions, feedback, bug reports, billing, and abuse. Include your account email and, where relevant, the document link or slug so we can look into it quickly.

There is no phone line or live chat. Gryz is a small team, and email keeps a written record for both sides.

We aim to reply to every email within two business days. Pro and Pro Plus subscribers receive priority support and a faster turnaround. Security and abuse reports are triaged ahead of general questions regardless of plan.

Gryz operates a single point of contact for users and for authorities — including law enforcement, regulators, and requests under Articles 11 and 12 of the EU Digital Services Act. Email info@grtwo.com. We aim to acknowledge reports and legally valid requests within two business days. Communications may be in English.

Valid legal process (subpoena, court order, or equivalent) should be sent to the same address. See the Terms of Service and the Acceptable Use Policy for what content and conduct are prohibited.

Every published document has a report option in its menu. Use it to flag content that violates the Terms of Service. Reports are reviewed and actioned against those terms. For anything time-sensitive, email info@grtwo.com with the document link.

Manage your subscription, payment method, and invoices from the billing portal linked in your account settings. To change plans, cancel, or request a refund, email info@grtwo.com from your account address.

To delete your account and associated data, use the control in account settings or email info@grtwo.com. Deletion is completed within 30 days — see the Privacy Policy.

Setup instructions for the MCP server, OAuth, and API keys are on the MCP Setup guide. For issues specific to the Cursor plugin, open a ticket on the plugin issue tracker. For anything touching your account, data, or billing, email info@grtwo.com instead of the tracker.

The About & FAQ page covers accounts, content types, expiry and retention, privacy, and the grtwo.app to Gryz transition.